Privacy Policy

1. Our Commitment to Your Privacy

At Trivexa Technologies Private Limited ("Trivexa", "we", "us", or "our"), clarity and intellectual integrity are our foundational values. We treat your personal and technical problem data with the utmost discretion and confidentiality. This Privacy Policy details our practices concerning information collection, storage, processing, and disclosure across https://trivexatechnologies.in and all related services.

2. Information We Collect

We minimize data intake strictly to what is necessary for our advisory, system diagnostics, and communication obligations:

• Voluntarily Provided Information: When you initiate a conversation or submit a diagnostic brief via our wizard, we collect your name, business email address, organization name, role, problem description, operational constraints, and any uploaded reference material.
• Analytical & Diagnostic Telemetry: Subject to your verified cookie consent, we collect aggregated, non-personally identifiable telemetry regarding browser type, device characteristics, journey paths explored, and interface latency via our self-hosted analytics proxy.
• Strictly Necessary Technical Data: IP addresses, security tokens, and transient session headers utilized strictly for rate limiting, CSRF verification, and system recovery.

3. Purpose of Processing

We process collected data exclusively to:

• Formulate rigorous problem assessments, architectural proposals, and advisory solutions tailored to your organization.
• Communicate directly with you regarding your inquiries, scheduled dialogues, and strategic deliverables.
• Safeguard our platform against automated abuse, denial-of-service attempts, and security vulnerabilities.
• Comply with statutory legal obligations under the laws of India (including the Digital Personal Data Protection Act, 2023) and applicable international privacy frameworks.

4. Data Sharing and Third-Party Processors

We do not sell, rent, monetize, or trade your personal or business data under any circumstances. We share information only with trusted computational infrastructure providers bound by confidentiality and security obligations:

• Cloud hosting and network delivery partners (Vercel Inc.)
• Secure transactional email transmission services for incoming conversation briefs
• AI inference APIs (Groq) for real-time problem structuring — transmitted anonymously with zero retention for model training

5. Data Retention & Security

We implement bank-grade encryption protocols (TLS 1.3 in transit and AES-256 at rest). Conversation inquiries are preserved for the duration of the advisory relationship plus statutory retention periods required by Indian corporate law, after which records are cryptographically wiped.

6. Your Rights

You have the right to request access to, rectification of, or complete erasure of your personal records at any time. You may also withdraw any previously granted telemetry consent through our Cookie Policy settings.